Terms and Conditions for Carpet Cleaning SW19
These Terms and Conditions set out the basis on which Carpet Cleaning SW19 provides domestic and commercial carpet cleaning services in the UK. By making a booking, you agree to these terms. They are designed to give both parties a clear understanding of the service, the payment arrangements, the limits of our responsibility, and the standards expected before, during, and after the appointment. Throughout this document, references to we, us, and our mean the service provider operating under the Carpetcleaning SW19 trading name, and references to you or your mean the customer placing the booking.
These terms apply to all standard carpet cleaning services, including stain treatment, deodorising, pre-inspection, agitation, hot water extraction, and related specialist treatments where agreed in advance. Any additional work requested on the day may be accepted or declined at our discretion and may attract an additional charge. We reserve the right to amend these terms from time to time, and the version in force at the time of your booking will apply unless otherwise stated in writing.
By continuing with a booking, you confirm that you have read, understood, and accepted these terms. If you are arranging a carpet cleaning service on behalf of a landlord, tenant, business, managing agent, or other third party, you confirm that you have authority to do so and that the person requesting the service is able to approve access, payment, and any special instructions required for the appointment.
Bookings may be made through the methods made available by us from time to time, such as phone, email, online enquiry, or message-based communication. A booking is not confirmed until we have acknowledged the appointment and, where required, received any deposit or pre-authorisation payment. We may ask for details including the property address, the type and quantity of carpeted areas, access information, parking restrictions, floor level, and any known stains, odours, or fibre sensitivities so that we can assess whether the service is suitable and provide an accurate quotation.
All quotations are based on the information supplied by you and may be revised if the actual conditions differ from those described. Examples include excess soiling, hidden staining, contamination, pet damage, water damage, restricted access, or a larger-than-stated area. If a revised price is required, we will explain the reason before work continues. You are responsible for ensuring that all details given at the time of booking are correct and complete. If incorrect information affects the time required, equipment needed, or safety of the job, we may adjust the price accordingly.
We will aim to arrive within the agreed time window, but arrival times are estimates rather than guarantees. Delays may occur due to traffic, weather, access issues, or unexpected operational circumstances. If we are delayed, we will take reasonable steps to notify you. If access is not available when our operatives arrive, or if the property is not ready for cleaning, we may treat the appointment as a late cancellation or failed visit and charge accordingly. 
Customers should ensure that the area is clear of fragile items, valuables, loose rugs, and personal belongings before the appointment begins.
Payment terms will be confirmed at the time of booking. Unless agreed otherwise, payment is due on completion of the work and may be made by cash, bank transfer, card, or another method approved by us. For larger jobs, repeat commercial visits, or bookings requiring special equipment, we may request a deposit or partial advance payment. Any deposit taken is normally applied to the final invoice unless the booking is cancelled in breach of these terms. Invoices must be paid in full on the day of service unless a separate credit arrangement has been agreed in writing.
If payment is not made when due, we reserve the right to charge interest and reasonable recovery costs in line with applicable UK law, including the Late Payment of Commercial Debts regime where relevant. Any discounts, promotional rates, or package prices offered are valid only for the service described and may be withdrawn if the scope changes. Prices are quoted inclusive or exclusive of VAT depending on our trading status and will be stated clearly where applicable. You are responsible for making sure that the person authorising payment at the property is available and able to complete the transaction.
In some cases, particularly where a quotation is based on estimated square footage or combined room pricing, the final amount may vary if the actual service delivered is greater than anticipated. We will explain the basis of any variation before asking for approval. If you dispute any part of the invoice, you should notify us promptly so that we can review the matter. Undisputed sums remain payable by the due date even while a separate issue is being investigated. Failure to settle amounts owed may result in suspension of further services until the balance is cleared.
Customers may cancel or reschedule by giving reasonable notice before the appointment. Where cancellation is made with sufficient notice, no fee may be charged, although any non-refundable deposit already paid may be retained if this was clearly stated at the time of booking. If you cancel at short notice, fail to provide access, or are unable to proceed because the property is not ready, we may charge a cancellation fee to reflect the loss of time and reserved capacity. The amount charged will be reasonable and proportionate to the circumstances.
If we have already begun preparing for your appointment, including allocating staff, equipment, or travel time, we may treat the booking as having been partly performed for the purpose of cancellation charges. We may also cancel or postpone a booking where access is unsafe, the property presents a health and safety risk, the customer requests work outside our normal scope, or environmental conditions make the service impractical. In such cases, we will try to offer an alternative date. Where cancellation is due to our fault, any prepaid amount for undelivered services will be refunded or rebooked at your choice, subject to the circumstances.
You acknowledge that carpet cleaning results can vary depending on fibre type, age, previous treatment, method of use, and the condition of the carpet before cleaning. While we use professional equipment and reasonable care, we do not guarantee the removal of all stains, marks, or odours. Some discoloration, shadowing, pile distortion, or pre-existing wear may remain visible after cleaning. 
This is particularly relevant where carpets have been exposed to bleach, permanent dye, adhesive residue, burn marks, moth damage, or long-term contamination. We may refuse to treat items that are likely to be damaged by cleaning methods.
Our liability is limited to loss or damage directly caused by our negligence or breach of contract, and only to the extent permitted by law. We will not be liable for indirect, consequential, or economic losses such as loss of profit, business interruption, loss of use, or loss of opportunity. Where damage occurs and we are found responsible, our liability will be limited to the reasonable cost of repair, replacement, or re-cleaning, whichever is appropriate in the circumstances and subject to fair evidence being provided.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. We are not responsible for pre-existing defects, hidden floor damage, unsuitable carpet backing, unstable furniture, poor installation, or damage resulting from incorrect information given by you. We also cannot accept responsibility for items left in the cleaning area unless we have expressly agreed to move or protect them as part of the service. You should remove or secure valuables, sensitive papers, and breakables before work begins.
Where we move light furniture as part of the service, this is done at your request and at your risk unless otherwise agreed in writing. Heavy, fixed, antique, or fragile furniture may be left in place. If you ask us to proceed in circumstances where we have warned that a particular item or area is unsuitable for cleaning, you do so at your own risk. Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable legislation.
We comply with applicable waste handling and environmental requirements in the United Kingdom. Any waste generated during carpet cleaning, including removed debris, contaminated pad material, or residue captured during extraction, will be managed in a lawful and responsible manner. Waste water, detergents, and cleaning by-products must not be disposed of in a way that breaches environmental rules, drainage restrictions, or local water authority guidance. Where appropriate, we may use controlled disposal methods or transport waste to authorised facilities.
You must tell us in advance if the carpets contain substances that may require special handling, such as bodily fluids, needles, hazardous chemicals, mould, asbestos-related contamination, or other regulated materials. We are not licensed to remove hazardous waste unless expressly agreed and legally permitted to do so. If we discover potentially hazardous contamination during the job, we may stop work immediately and leave the area safe, so far as reasonably possible. Any extra costs caused by contamination, specialist disposal, or protective measures may be charged to you if the issue was not disclosed beforehand.
If the property contains commercial waste, trade waste, or materials arising from business activity, you are responsible for ensuring that such waste is identified and managed in compliance with the applicable rules. We may refuse any request that would cause us to breach waste management, health and safety, or environmental law. Customers must not ask us to dispose of items that are not incidental to the cleaning process unless a separate arrangement has been made and all legal requirements can be met. We reserve the right to refuse service where lawful disposal cannot be assured.
All complaints should be raised as soon as reasonably possible after the service has been completed. This allows us to inspect the issue, gather relevant information, and, where appropriate, offer a re-clean or another reasonable remedy. Any claim relating to damage or poor workmanship must be supported by evidence and should be reported within a reasonable time. If you allow third parties to use or alter the cleaned area before raising a concern, it may be more difficult to assess the matter fairly.
We may take photographs before, during, and after the service for quality control, training, record-keeping, and evidential purposes. Such records may also help verify the condition of the carpets, the presence of pre-existing marks, and the completion of the requested work. Images will be handled in line with applicable data protection laws and used only for legitimate business purposes. We do not use customer information for unrelated marketing without a lawful basis where consent is required.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with a booking, quotation, service, invoice, or alleged breach of these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. The failure to enforce any right or provision on one occasion will not prevent us from enforcing it later. Customers are encouraged to retain a copy of these terms for their records and to review them before confirming any carpet cleaning booking.