Carpet Cleaning SW19 Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning SW19 provides carpet and related cleaning services to residential and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your appointment.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service Provider means the carpet cleaning business trading as Carpet Cleaning SW19, including its employees, contractors and agents.

1.2 Client means any individual or organisation requesting or receiving services from the Service Provider.

1.3 Premises means the property, whether residential or commercial, where the services are to be carried out.

1.4 Services means carpet cleaning and any supplementary cleaning services agreed between the Client and the Service Provider, such as upholstery cleaning, rug cleaning, stain treatment, or related work.

1.5 Agreement means the contract between the Client and the Service Provider, comprising these Terms and Conditions and the details of the booking as confirmed by the Service Provider.

2. Scope of Services

2.1 The Service Provider offers professional carpet and related cleaning services within its designated service area. Availability may vary and is subject to scheduling and resource constraints.

2.2 The specific Services to be provided, including the areas, items and approximate duration, will be agreed at the time of booking based on the information supplied by the Client.

2.3 Any quotations provided are based on the description and information supplied by the Client. The Service Provider reserves the right to adjust pricing if the information is incomplete or inaccurate, or if the condition or size of the areas to be cleaned differs substantially from that described.

2.4 The Service Provider does not guarantee the removal of all stains or odours. Certain stains, spillages or damage may be permanent and not treatable by cleaning processes. Any such limitations will not constitute a failure of the Services.

3. Booking Process

3.1 Bookings may be requested by telephone, online form, or other communication methods made available by the Service Provider. A booking is not confirmed until expressly accepted by the Service Provider.

3.2 At the time of booking, the Client must provide accurate information regarding:

a) The full address and access details for the Premises.

b) The type and number of rooms, carpets, rugs, or upholstery items to be cleaned.

c) Any known stains, damage, delicate fibres, or special requirements.

d) Parking availability and any restrictions at or near the Premises.

3.3 The Service Provider may request photographs or additional details before confirming the booking, in order to assess the work required and provide an accurate quotation.

3.4 The Client will receive a confirmation of the booking, setting out the date, approximate arrival time, and the agreed Services. By confirming the appointment, the Client accepts these Terms and Conditions.

3.5 Arrival times are approximate and subject to traffic and prior jobs. The Service Provider will use reasonable efforts to attend within the agreed time window and will notify the Client of any significant delays or need to reschedule.

4. Client Responsibilities and Access

4.1 The Client must ensure safe and reasonable access to the Premises at the agreed time. This includes providing necessary entry codes, keys or instructions in advance where applicable.

4.2 The Client must ensure that water and electricity are available at the Premises throughout the appointment, unless otherwise agreed.

4.3 The Client is responsible for moving small items, breakables and personal belongings from the areas to be cleaned. The Service Provider may decline to move heavy furniture, fragile items or items that could reasonably cause damage or injury.

4.4 The Client must notify the Service Provider of any existing damage, wear, loose fittings, weak flooring, or other conditions that may affect the Services or the safety of personnel.

4.5 Children, pets and other occupants must be kept away from equipment, chemicals and wet surfaces during and immediately after the cleaning process, for safety and to allow proper drying.

5. Pricing and Payments

5.1 Prices are generally provided as fixed quotations based on the information supplied. The Service Provider reserves the right to amend the price if on arrival the actual work required materially differs from the description given at the time of booking.

5.2 Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to applicable taxes.

5.3 Payment terms will be confirmed at the time of booking. Unless alternative arrangements are agreed, payment is due on completion of the Services on the day of the appointment.

5.4 The Service Provider may accept various payment methods, such as card payments, bank transfers or cash, subject to availability and any stated conditions. The Client is responsible for ensuring that cleared funds are available.

5.5 For commercial Clients or larger jobs, the Service Provider may require a deposit or advance payment. Any such requirement will be communicated before the booking is confirmed.

5.6 Where payment is not received when due, the Service Provider reserves the right to charge reasonable administrative fees and interest on overdue amounts and may decline to provide further Services until the outstanding balance is settled.

6. Cancellations, Rescheduling and Access Failure

6.1 The Client may cancel or request to reschedule a booking by giving notice to the Service Provider. The notice period for cancellation or rescheduling without charge is typically 48 hours before the scheduled start time, unless otherwise stated at the time of booking.

6.2 If the Client cancels or reschedules with less than the required notice, the Service Provider may charge a late cancellation fee, which may be a percentage of the quoted price or a fixed call-out fee to cover lost time and costs.

6.3 If the Service Provider attends the Premises at the agreed time and is unable to gain access, or if the work cannot be carried out due to circumstances within the Client's control, this may be treated as a late cancellation and the relevant fee may apply.

6.4 The Service Provider may cancel or reschedule a booking due to reasons including, but not limited to, illness, equipment failure, extreme weather, unsafe conditions, or events beyond its reasonable control. In such cases, the Client will be offered an alternative appointment and any deposit paid for the affected appointment will be applied to the rearranged booking or refunded if no rearrangement is possible.

7. Quality of Service and Complaints

7.1 The Service Provider aims to deliver the Services with reasonable skill and care, using appropriate methods for the type of carpet or material being cleaned.

7.2 If the Client is dissatisfied with any aspect of the Services, they should notify the Service Provider as soon as reasonably possible, and in any event within 48 hours of completion of the work, providing details and, where possible, photographs.

7.3 The Service Provider will investigate any complaint and may, at its discretion, arrange a revisit to inspect the issue and, where appropriate, undertake reasonable remedial work.

7.4 Any remedial work offered is provided as a gesture of goodwill and does not constitute an admission of liability. The availability and scope of any remedial work will depend on the nature of the complaint and the condition of the items or surfaces concerned.

8. Liability and Limitations

8.1 The Service Provider will take reasonable care when carrying out the Services. However, the Client acknowledges that there are inherent risks associated with cleaning, particularly in relation to pre-existing wear, fading, loose dye, shrinkage, or poor installation.

8.2 The Service Provider shall not be liable for:

a) Any pre-existing damage, staining, discolouration, wear, or defects in carpets, rugs, upholstery or other surfaces.

b) Damage or loss arising from information that was incomplete, inaccurate, or not disclosed by the Client, including failure to inform the Service Provider of delicate fibres, unstable dyes, previous cleaning methods, or use of incompatible cleaning products.

c) Any indirect, consequential or financial loss, such as loss of business, loss of profit, or loss of enjoyment.

8.3 The Client is responsible for ensuring that any valuable, fragile or irreplaceable items are removed from the areas where the Services are to be provided. The Service Provider shall not be liable for damage to such items unless caused by its negligence.

8.4 If the Service Provider is found liable for any damage to the Client's property, such liability shall be limited, at the Service Provider's discretion, to one of the following:

a) The cost of repairing the damage to a standard similar to its condition prior to the Services; or

b) The current market value of the item, taking into account age, condition and reasonable wear; or

c) The amount paid by the Client for the Services giving rise to the claim.

8.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability which cannot be lawfully limited or excluded.

9. Health, Safety and Environmental Considerations

9.1 The Service Provider will use cleaning products and equipment suitable for professional use, and will follow applicable health and safety guidelines.

9.2 The Client must inform the Service Provider of any allergies, sensitivities, or specific health concerns that may be relevant to the choice of cleaning products or methods.

9.3 Certain carpets, fibres or backing materials may react differently to cleaning processes. The Service Provider may carry out patch tests where appropriate, and may decline to treat items that it reasonably believes present an unacceptable risk of damage.

10. Waste Handling and Regulations

10.1 The Service Provider will handle and dispose of waste arising directly from the Services in a manner consistent with applicable waste management regulations and good environmental practice.

10.2 Typical waste may include extracted soiling, used cleaning solutions, and disposable materials such as cloths or filters. The Service Provider will not remove general household or commercial rubbish that is unrelated to the Services.

10.3 Liquid waste, including dirty water from carpet extraction, will be disposed of safely and in accordance with local requirements. The Client must not request disposal of waste in any manner that would breach environmental or water regulations.

10.4 If the Services generate any waste classified as hazardous, the Service Provider will deal with such waste in compliance with relevant legislation. Additional charges may apply where specialised handling or disposal is required.

10.5 The Client remains responsible for any pre-existing waste, contamination or hazardous materials at the Premises. The Service Provider may decline to carry out the Services, or may suspend work, if it reasonably believes that conditions at the Premises present a health, safety or environmental risk.

11. Insurance

11.1 The Service Provider aims to maintain appropriate insurance cover in connection with the provision of its Services, including public liability insurance, subject to the terms, exclusions and limits of the relevant policies.

11.2 Any claim by the Client that may give rise to an insurance claim must be notified to the Service Provider as soon as reasonably possible, and in any event within a reasonable period after the Client becomes aware of the issue.

11.3 The Client agrees to cooperate with the Service Provider and any insurer in relation to any investigation or claim process, including providing access, evidence and information as reasonably requested.

12. Privacy and Data Protection

12.1 The Service Provider will collect and process personal data from Clients for the purposes of managing bookings, providing Services, handling payments, and complying with legal obligations.

12.2 Personal data may include names, addresses, contact details, payment-related information and details about the Premises relevant to the Services.

12.3 The Service Provider will take reasonable steps to safeguard personal data and will not sell or share such data with third parties except where necessary to provide the Services, process payments, or comply with legal duties.

13. Variations and Additional Work

13.1 Any changes to the agreed scope of the Services, including additional rooms, items or treatments, must be agreed between the Client and the Service Provider, and may result in an adjustment to the price.

13.2 The Service Provider is not obliged to carry out any additional work beyond that originally agreed, particularly where time, resources or safety considerations prevent this.

14. Force Majeure

14.1 The Service Provider shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruption, power failures, accidents, illness, or acts of authorities.

14.2 In such circumstances, the Service Provider may suspend or reschedule the Services and will notify the Client as soon as reasonably practicable.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, such provision shall be struck out to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

16.2 No waiver of any breach of these Terms and Conditions shall be effective unless in writing, and no such waiver shall be construed as a waiver of any subsequent breach.

16.3 These Terms and Conditions constitute the entire agreement between the Client and the Service Provider in relation to the Services, and supersede any prior understandings or representations, whether written or oral.

16.4 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Service Provider. The Service Provider may assign or subcontract its rights and obligations provided this does not reduce the level of service owed to the Client.

16.5 The Service Provider reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Client's booking will apply to that booking.